Frequently Asked Questions

Yes! We are on Instagram and Facebook - @merkandtilleys

On the historic downtown square in Lampasas TX - 402 S. Live Oak Street

Phone: (512) 540 - 1643

Email: info@merkandtilleys.com

Social: @merkandtilleys

Or jump over to our 'Contact Us' page and submit your question!

We absolutely do! We have two gift card options:

Gift cards for in-store can be purchased at our Brick and Mortar location

Online gift cards can be purchased by selecting the 'Gift Cards' tab at the top of the page. You can also follow the link here

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, ShopPay, GooglePay and PayPal. We do offer Sezzle as a payment option for orders over $100! Shop Now, Pay Later with Sezzle

At checkout, go to your order summary and enter your code in the text box that says "Discount Code"

Promo codes and offers cannot be combined with already discounted items or sale items.

Shipping

All orders over $100 receive FREE SHIPPING! Don't worry - if you don't hit that $100 mark, your order ships for just $5.95!

Woohoo! Fun items are headed your way! As soon as your order is submitted, you will receive a confirmation via email or text based on the information you entered on your order at checkout. If you do not get an email, please check your spam folder

We totally understand and are here to help, but please contact us immediately! Our goal is to package your order the day it is submitted - please understand if you do not reach out in a timely manner, we will be unable to change or cancel your order

Orders will be processed daily, we will do our best to get your order out the door as soon as possible. Shipping will vary based upon destination, but should arrive within 3-4 business days

Once your order has been processed by our staff and a label is created, tracking information will be automatically generated and communicated via text or email depending on your selection at checkout

Send us a message, use the 'Contact Us' page and we will personally trouble shoot with you concerning your purchase

You are always welcome to pick up your order at the front desk during our Hours of Operation - however, please allow one business day for processing

Returns

Items purchased online cannot be returned and processed in-store. (Online items are not all available at our Brick and Mortar location) Follow this link, to begin your online return process

Within 14 days from the date of delivery - A refund will be processed on the original form of payment or an online gift card will be issued via email to the address used to place the original order

After 14 days - You will automatically be issued an online gift card to be used toward future purchases

After 21 days - Returns will not be accepted

Once your item makes it back to M&T, your return will be processed within 1-3 business days. A refund will be processed on the original form of payment or an online gift card will be issued via email to the address used to place the original order

Items purchased online cannot be exchanged in-store. (Online items are not all available at our Brick and Mortar location) Follow this link, to begin your online exchange process.

If 5-7 business days pass and you have not received an email with your gift card code, please let us know! Jump over to the 'Contact Us' page, be sure to include your order number in your message

All sale items are final and cannot be returned. But hey, you got a great deal!